*update 12.10.2021: Still no annual medical service visits in Brussels, in spite of the information available on the staff matters website [1]. We understand the process is currently still to go via your own doctor. [2]*
*update 27.09.2021 the JSIS welcome offices [3] have reopened.*
*update 20.09.2021 Brussels: we have contacted the medical service about the e-agenda [4] being deactivated, we will update this when we have more information, thanks to all of you who got in touch!*
The medical service is now taking bookings [1] [1] for the annual check-up. This means you again have an alternative to doing the annual medical examination outside and then being reimbursed according to the standard Joint Sickness Insurance Scheme (JSIS) reimbursement rate of 85% [5] [2].
This also facilitates the requesting of vouchers to have corresponding eye tests and/or gynaecological check-ups reimbursed fully. While the medical service is not working at full capacity (e.g. the waiting areas must be socially distanced) they are available to do annual check-ups.
For anyone who had to go to an external laboratory to do the obligatory annual medical check-up and who was reimbursed at the rate of only 85% (and up to a fixed ceiling we already know to be below the real cost), we can help you lodge an Article 90 complaint. We believe that the institutions should cover 100% of the cost incurred.
Please do not hesitate to contact [6] us to share your experiences.
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[1] The external number for Luxembourg appointments is (+352) 4301 32588: we’ve asked for this to be updated on the website.
[2] Administrative Notice N° 46-2014 [7] (09.12.2014) states that ‘Reimbursement of fees for a consultation with a doctor as part of the annual medical visit … will be covered by the PMO. The principle of a free annual medical visit is, of course, maintained (i.e. 100% of expenses will be reimbursed)’ but note footnote 1: ‘… the reimbursement for this examination remains limited to the set ceiling.’ That ceiling is often well below the real cost (particularly in Luxembourg: see point 8.4 [8] (French only: here is the eTranslation [9] tool)).